Green Hemera

DELIVERY TIME

• Standard delivery typically takes 2–4 business days
• Same-day delivery may be available for selected locations.

PACKAGE OPENNING RULES

• Standard delivery orders: Customers may open the package upon delivery.
• Same-day delivery orders: Customers are not allowed to open the package before accepting it.

REFUSING THE PACKAGE

• If a customer refuses to accept a delivery, shipping fees must be paid by the customer.

RETURNES & EXCHANGES

• Returns and exchanges are accepted within 48 hours of receiving the order

REFUNDS

• Refunds will be processed only after we receive and inspect the item to ensure it meets our return conditions
• Both returns and exchanges may take up to 5 business days
• All Refunds are executed through Instapay.